Service Parts Management
The management of service parts for warranty repairs is a crucial element of aftermarket supply chain management for technology markets and requires the sourcing and availability of appropriate parts and components from multiple sources around the world. With our in-depth Supply Chain Planning and Execution (SCP&E) capabilities and global sourcing and supply base management network, we are able to optimize the level of inventory, and properly manage replenishment models, in each location of operation. This enables us to meet service requirements and drive superior customer satisfaction, while reducing waste, excess and costs. Our Service Parts Management Solution leverages several key services to effectively manage the complete process, including:
- Parts Supply and Inventory Optimization: We ensure clients receive the required components in the right quantities, at the right time in the right place—without excess and overage. This requires streamlined and efficient global coordination and proper management of all sourcing and distribution activities.
- Parts Recovery and Sourcing: Proper management and rapid turnaround of parts returned from the field with is essential to significantly reduce the need for safety stock and expedited purchases of expensive assets.
- TV parts trading: Our position as a leading repair partner and close relationship with the service dealer industry enables us to create a unique additional parts sourcing and supply service for the US Television service industry.
We buy and sell TV mainboards and sub-assemblies and have the largest selection of inventory for TV mainboards, tuners and chassis in stock and usually ship within 24 hours.
- Return and Fulfillment: we develop a network responsible for procurement, warehousing and distribution of spare parts to channel partners, distributors, technicians and customers locations to support equipment failures or routine maintenance while meeting service level agreements. This includes various demand classification and handling structures and management of all returns and fulfillment activities with technicians.
Our services are designed to maximize efficient handling of inventory and distribution processes to lower total costs, reduce waste and excess, minimize non-value add activities and increase the satisfaction of clients, channel partners and end-customers.
