Returns Management
Our Returns Management Solution enables you to manage the end-to-end post-sales process, including gate keeping, receipt, processing and ultimate disposition of the returned product. Developing an efficient and integrated system eliminates costly hand-offs and decreases the time required to process inventory, leading to an increase in value recovery. Most importantly, we help ensure your customers have a positive and easy to maneuver returns experience.
We leverage our globally integrated supply chain infrastructure, technology and operating expertise to provide a complete set of services and solutions to streamline returns management operations, including:
- Post-Sales Support: Through our contact center support we provide real-time communication with the end customer, technical support, troubleshooting and returns management administration. Our clients can proactively address the reasons for a return, resolve customer dissatisfaction and manage the Returns Management Authorization (RMA) process with consumers and channel partners.
- Reverse logistics: ModusLink manages customer collections, swaps and advance replacements; facilitates returns receipt and reporting; manages returns exceptions; and link to financial transactions as required.
- Triage Services: Upon receipt, we determine the best disposition method through a series of tests designed to maximize product value. Options range from sending it back to forward inventory, or on to be repaired, reburbished, dispositioned or liquidated.
- ModusLink Returns: Our scalable, web-based returns management solution, including self-service returns validation and authorization linked to reverse logistics carriers, streamlines the entire scope of multi-channel RMA processes. This is enabled through a combination of web development, customer support, financial and account management services, and full integration with your multichannel supply chain.
